Welcome back

This is their account — you manage it for them. Their balance stays theirs, and it only ever buys goods for them (never cash out).

• Add BidBuckz and order books, letters, and subscriptions
• Set their mailing address
• Everyday spending up to the monthly limit
• Mail them their master key (from The Village)

• From their tablet email: check balance, order a book, see orders, journal, ask the Coach, report a problem
• Receive everything you send — books, letters, the Digest, photos
• Hold the master key — their final say over the account

Their code — mailed to them, never spoken on a call. It approves the big stuff — a single over-limit order, changing the admin, or bringing them home. Each big order uses up the key; the next one needs a fresh key from them.

This address is theirs alone. Have them email it — or add it as an approved contact in their facility email system. It keeps their account on its own line: if one address is ever blocked, we hand them a fresh one and nobody else is touched.

Set them up once — this flows to their mailing address, their support page, and the family album. You only do this once. Look up the facility address →

✓ That's the facility's address (yard + P.O. box). Two things only you can add up top: their full name and ID / register number — the mailroom matches on those, so the address alone won't reach them.

🔎 Find their facility (federal or state) — auto-fills the address

Their full name 🔒 private — only on the mailing label so the mailroom can match it. Never shown to anyone. What they go by (their name or nickname — this is what shows on their support page + card; their gov't name stays private) Facility (auto-fills from the search — includes the yard/unit) Register / booking number Facility mailing address Their photo (optional — shown on their support page + saved to the family album)

About them (optional — shown on their support page)

💚 Their support link is always on — share it so the village can chip in (the village can't see who gives, but the person inside always sees who it is).

🔒 Invite-only — reachable only by their support link. Leave off and anyone who knows their name + register number can find them to chip in.

Save profile

No tablet or phone some days? 🖨️ Print a mail-order menu to send them → — they order a book or the digest with just numbers on paper.

Encouragement people left when they supported. Only you see this — it's never pushed inside. Pass it on to them however you like. 💚

The family group chat. People ask to join from the support link — you approve who's in. It's for the village to talk to each other; it never reaches inside. No money in here.